Privacy Policy

Overview

This policy explains how Apex Crawl Space Pros collects, uses, stores, and shares information submitted through this website. Apex Crawl Space Pros is a service request website that facilitates follow up concerning crawl space services in Apex and nearby Wake County communities.

Information we collect

When you submit a service request, we may collect:

• Your name and telephone number.
• Your email address, when provided.
• The service or crawl space concern you select.
• The message and property details you choose to include.
• Your consent to be contacted about the request.
• The page where the request was submitted and the referring page, when available.
• Internal request status and notification delivery information.

The website may also collect basic usage and device information through hosting, security, and site analytics systems, such as page visits, browser type, approximate location, and diagnostic information.

How we use information

We use submitted information to:

• Record, review, and respond to your service request.
• Notify the site operator that a new request was received.
• Share the request with a local crawl space service provider for follow up.
• Manage request status and customer communication.
• Protect the website from spam, abuse, fraud, and technical problems.
• Understand and improve website performance and usability.

When information is shared

We may share a service request with a local provider so that provider can contact you about the requested work. We also use service providers that support website hosting, database storage, authentication, security, analytics, and notifications. Those providers process information to deliver their services to us.

We may disclose information when required by law, to protect legal rights or safety, or in connection with a business transfer. We do not use submitted service request information for unrelated data resale.

Retention and security

Service request information is retained for as long as reasonably necessary to manage the request, maintain business records, resolve disputes, meet legal obligations, and protect the website. We use administrative and technical safeguards intended to protect stored information, but no online system can guarantee absolute security.

Your choices

You may request access to, correction of, or deletion of the service request information associated with you. You may also ask us to stop contacting you. Some information may be retained when reasonably required for legal, security, or recordkeeping purposes.

Children

This website is intended for adults seeking home service information. We do not knowingly request personal information from children under 13.

Policy updates

We may revise this policy as the website or its practices change. The effective date above identifies the current version.